Chc - Administrator (B3)

The post is part of an effective administration team whose responsibility it is to provide high quality administration to the CHC and Complex Care Team. The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day to day issues that arise and seek management support as required. The post holder will have key relationship with the following teams, departments and organisations: CHC & Complex Care Staff Providers (e.g. Care homes, Care agencies, NHS Trusts) Local Authorities GP - Practice Managers and Practice staff Members of the public Patients, families, and their representative Finance and Business Intelligence colleagues CHC System Providers and Admin Legal and Governance Teams Core functions of the role include : To act as a first point of contact for the CHC and Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.
Updating and checking patient information on CHC Systems and other relevant systems to ensure accuracy of data. Input into and support reporting and monitoring functions, as required. Contribute to the development of local policies and procedures. Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117.
To maintain confidentiality at all times To carry out any other duties as needed by the department of behalf of the ICB In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients care and distressed relatives.