Colleague Experience Coordinator

This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past - but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.

Exciting opportunity to join the People Operations team in the role of Colleague Experience Coordinator.

You’ll work flexibly as part of a team to administer People processes across the end to end colleague lifecycle and provide advice and People support to colleagues.

Key duties
- Provision of customer service excellence and colleague care that exceeds customer expectations to agreed SLAs with a focus on first contact resolution
- Operational delivery of Tier 1 advice and query resolution for people process and policy related queries via a variety of different integrated channels
- Administration across the colleague lifecycle from starters to leavers ensuring accurate and compliant changes and specialist people administration services including redundancy, settlement agreements, service agreements and death in service.
- Carry out key compliance controls for people processes in accordance with internal and external regulations including GDPR, FSS and ICFR
- Build effective working relationships with external customers of People Operations, BA Subsids & IAG OpCo’s

About you
- Background in HR
- Experienced in delivery of excellent customer service in a busy operational environment (essential)
- Background in People processes or policies (essential)
- Understanding of BA people & pay processes and policies (desirable)
- CIPD (desirable)
- Knowledge of data protection and Information Security (desirable)

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us.

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities