Customer Management Coordinator

2 weeks ago

Brigg, United Kingdom PepsiCo Full time

Overview:
Main Purpose of the job:
To service, maintain & build meaningful relationships with an existing customer base through daily call cycles, delivering excellence in customer service and account management, ultimately ensuring your customers stay with you and realise the benefits of stocking Pipers crisps

This job opportunity is a full-time office based position in our Pipers office.

Location: Pegasus Road

Elsham Wold

Brigg

North Lincolnshire

DN20 0SQ

**Responsibilities**:
1. Customer Management
- To manage and retain a large portfolio of customers, ensuring that customers remain engaged with the Pipers brand and products by building meaningful & effective relationships.
- To develop relationships with customers ensuring they take advantage of the full range of products available to them.
- Consciously upsell, both in quantity and third party products to each client, aligned to their needs and ordering patterns in order increase AOV’s and revenues
- To understand if client’s needs change with regards to RTM’s and to always do what is right for the business, ie by servicing the client if they switch to Wholesale, recording this data effectively so we can assess market trends and changes
- To follow set procedures for the effective onboarding of all new accounts, ensuring each stage of the process is followed to enable achievement of our new business retention rates

2. Call cycle Management
- Manage and improve account retention on your portfolio, by use of effective call cycles in line with customers ordering patterns and business demands
- Revisit and reset call cycles to ensure that the Direct service best suits the customers changing business needs
- Hit daily retention rates, order & revenue expectations and effective call patterns by placing optimum pace and quality to working through your call cycles

3. Administration & Credit Control
- Utilise the POS range to ensure customers merchandising is right for their outlet and promoting the Pipers brand
- To manage accounts from purchasing to payment, liaising with finance to ensure effective credit control procedures are in operation.
- Collect outstanding balances before processing new orders by advising customers of the data

4. Customer Service
- To liaise with the Warehouse, Van Sales, Production & Logistics to ensure customer expectations are met.
- To keep errors and complaints to a minimum by ensuring that all aspects of customer service management are achieved on each call
- To follow the Trade complaints procedure effectively, in order to minimise impact on customers in the event of an error
- To liaise with other 3rd party suppliers, such as APC and Cartwright logistics to determine correct delivery for non Pipers van customers

Qualifications:

- GCSE level education
- Ideally 1 years’ sales and customer service experience
- Good numeracy skills
- Excellent communication skills
- Planning and organising
- Accuracy
- Ability to work to deadlines and achieve targets
- Self-motivated and good time management
- Ability to maintain a high pace with a quality approach

**Salary&benefits**
- We offer a salary of £25,500 pa.
- Company mobile phone and laptop
- Regular sales incentives to be rewarded for your achievements
- Competitive Pension Scheme
- Paid annual leave
- Free parking on-site
- Staff discount shop
- Subsidised Canteen

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