Partnerships Coordinator

5 days ago

Market Harborough, United Kingdom Joules Full time

Give your career a breath of fresh (countryside) air.

For the colourful and carefree who make the most out of life, Joules is the British country lifestyle brand that encourages all of life’s adventures.

At Joules, we design clothing, accessories and homeware for all the family. Alongside a whole lot more. We are inspired by nature. We have fun. And we care.

It’s been quite a journey from when we started way back in 1989. And thanks to staying true to our roots, and a team that is always wanting to do better, we’re pleased that the adventure is as exciting as ever. We think it’s your time to join in the fun.

**PARTNERSHIPS COORDINATOR - HYBRID WORKING**

The role of Partnerships Coordinator sits in our remarkable Wholesale department where you will provide sales, account and operational support for external and internal customers. Manage order processing and receipt & conversion of orders to invoice for your customer base.
- Day to day as a Partnerships_ Coordinator_:_
- Develop strong, knowledgeable relationships with external and internal customers
- Own issues and solve problems or complaints, escalates as necessary
- Maintain a high standard of account administration; with particular attention to specific customer or market requirements
- Act as knowledgeable advisor to customers on products as required; supporting ‘alternatives’ selling where appropriate
- Manage all returns and credits for your customers or as directed
- Be responsible for accurate and timely order-processing
- Oversee the maintenance & conversion of order-book (on-time-in-full despatching and invoicing)
- Liaise with warehouse demand planning to manage orders through despatch
- Ensure a ‘valid’ and up-to-date order-book as well as the weekly forecast of invoice/conversion of ‘owned’ order-book
- Have continuous focus on maximising stock orders; from outbound calls and conversion of inbound calls
- What we need you to have:_
- Customer Service and order management experience - B2B
- Commercially aware and comfortable with sales targets
- Self-motivated, can balance team and individual needs and use this to manage priorities
- Strong verbal & written communication
- Able to work well as part of a team
- A proactive approach and considers revenue building when making decisions
- The ability to problem solve queries
- Intermediate Excel and database management experience
- Confidence to liaise with customer base
- What you’ll get from us:_
- 50% Staff discount
- Clothing Allowance
- Extended holiday (including Family and Volunteering leave)
- Flexible working
- Pension
- A bold and vibrant place to work with bold and vibrant people

There’s plenty more on offer, but let’s get the ball rolling first - send us your CV.

We believe in equal opportunities and celebrate diversity. EVERYONE is welcome, EVERYONE is included, EVERYONE is free to bring their true self to work in a safe space where we can set each other up for success.

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