Bartender - Madeleine Bar

7 days ago

Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

**The Grand Hotel, Birmingham**:
**Bartender - Madeleine Bar**:
Madeleine is a slice of Parisian chic in Birmingham.
A desirable hotel cocktail bar with flair, elegance and style.

As a bartender you will bring your personality and skill to provide a warm, friendly and generous style of service to our guests. Grand hospitality is paramount, so you will know how to deliver fantastic experiences for our guests, time and time again.

**What you will do**
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- Create and serve drinks as per our drinks list and bespoke guest requests and preferences
- Learn and follow all drinks specifications for a consistent guest experience
- To be knowledgeable on the menus, being able to provide impressively detailed answers to any questions, and make recommendations
- To follow all steps of service, ensuring your focus remains guest-centric
- To build a rapport with all guests in assigned section, and use this to maximise sales opportunities
- Previous bar experience, in high volume or high end venues, making modern and classic cocktails
- Highly customer-service oriented and passionate about great food and beverage
- Warm and genuine nature, someone who can make people feel welcome, at ease and want to return
- To be able to confidently, clearly and politely engage with our guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities - including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

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