E-commerce Manager

Full time: 39 hours
Permanent
Hybrid working (Head Office Windermere - minimum 1 days per week)
Competitive Salary

**The Role**

This is a key member of the Lakeland Commercial Team, helping to shape the future of the business. It will help to drive the commercial performance of Lakeland.co.uk and third party marketplaces by optimising the digital customer experience and influencingcommercial enablers.

The role will be responsible for delivering the growth objectives for Lakeland.co.uk and third party marketplaces, working closely with the customer acquisition team and digital operations and development team to deliver the KPIs by marketing channel whichaggregate to achieve the growth objectives. Whilst reporting to the Head of Digital and Acquisition, this role has a team of 5 and takes trading responsibility for delivering £90m of sales.

**About You**

You'll have 2+ years' experience in merchandising and trading an e-commerce P&L, preferably for a multi-channel retailer, with proven experience in translating a digital trading plan into an executable roadmap.

You are experienced in leading and managing a team to deliver against the plan and roadmap created. With experience in managing supplier relationships.

You'll also be digital native, but balanced with wider multichannel or head office experience. With experience of using GA360, you'll be commercially astute, with strong analytical skills - able to make sense of complex problems quickly with a balance foraction.

You'll need to be Trading focused, with the ability to recognise the customer and commercial trade-offs, articulating the case for change with supporting customer and commercial benefits. You'll have an excellent ability to prioritise and manage competinginternal demands to drive the greatest value.

You'll need to be an excellent influencer and engager, able to build and nurture positive relationships with key stakeholders across the business.

You'll have confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations. We are looking for an experienced leader that knows how to bring out the best in their team in order to deliver in a challenging cross-functional tradingenvironment.

**About Lakeland**

From humble beginnings as a tight-knit family operation, we’ve grown into a prestigious kitchenware retailer with over 60 stores nationally, from Aberdeen to Truro. We’ve done that by always staying ahead of the pack and looking at things in our own way.When the home freezing boom happened in the 70s, we anticipated a kitchenware revolution. Now, we’re investing millions to ensure that our online offering is top notch, and that our retail stores can offer an experience worthy of a visit. That innovative spiritcoupled with our intense customer focus has been the story of our success - work with us and it could be yours too.

**Benefits**

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together