Control Room Operator

**About the role** Control Room Operator - Balfour Beatty Connect Plus Services (CPS)**

**Location**: Dartford (with travel to other locations as required)

**Shift Pattern**: 24/7 rotational shifts

**Security Clearance Required**

Are you ready to play a pivotal role in the safe and efficient operation of one of Europe’s busiest motorways?

Balfour Beatty, in partnership with Atkins and Egis as Connect Plus Services (CPS), is seeking a Control Room Operator to join our dedicated team managing the M25 London Orbital Motorway.

At CPS, we are responsible for the operation and maintenance of the M25, investing over £100 million annually in infrastructure improvements and maintenance.

This is an exciting opportunity to be at the heart of real-time incident management, ensuring the safety and performance of the strategic road network**.**
**What you'll be doing**
Some key responsibilities will be:

- Coordinating incident response and deploying resources efficiently in compliance with company policies and contractual obligations.
- Monitoring CCTV, tunnels, and bridge safety systems to ensure immediate and appropriate responses to alerts.
- Accurately receiving and disseminating information to enhance safety and optimise incident resolution.
- Maintaining real-time records of network activity using bespoke databases.
- Keeping key stakeholders updated on critical incidents via escalation platforms.
- Implementing the Severe Weather Plan and ensuring compliance with operational procedures and performance standards.
- Collaborating with National Highways, regional operation centres, and emergency services to ensure effective incident management.

**Who we're looking for**
- Experience in an operational control room, emergency services, or a National Highways environment.
- A background in time-critical deployment of resources in a performance-driven setting.
- Strong problem-solving skills and the ability to assess information quickly to determine the best course of action.
- The ability to work efficiently under pressure, prioritising multiple incidents simultaneously.
- High-level competence in operating and interrogating database systems.

Desirable Skills & Experience
- Familiarity with incident management, escalation processes, and transport network operations.
- An understanding of the commercial impact of operational decisions.
- Previous experience working rotational 24/7 shifts.

At Balfour Beatty CPS, you’ll gain **unmatched experience in highway operations**, working in a critical role that directly impacts public safety and traffic management. We offer a **dynamic and supportive environment** where your skills will be valued, and your career can flourish.

**Why work for us**
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

**Why join us?**

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more

**About us**
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

**Diversity and inclusion**

Job Reference: BBUK12434