Claims Handler

**NFU Mutual Stafford Agency - Claims Handler - Part Time**

NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Claims Handler.

We are looking for a hardworking and enthusiastic individual looking to join a successful and expanding local business. This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual with the opportunity for future development within our business.

Full training in a friendly and supportive environment, will be provided.

In return for your hard work as a Claims Handler you will be rewarded with a competitive salary and holiday allowance as well as a fantastic team environment, a bonus scheme and career progression opportunities.

**Duties include**:

- Deal with insurance claims within your authority, for all customers, in accordance with NFU Mutual claims standards
- Maintain contact with clients throughout the life of their claim to ensure excellent customer service standards throughout and uphold NFU Mutual’s excellent reputation for claims service
- Acquire and maintain knowledge of both NFU Mutual and NFU Mutual’s General Insurance products, including product licences and competencies for your role as applicable.
- Support the Branch to maintain required levels of customer service within authority limits and to contribute to the effective and efficient running of the Branch.
- Maintain record keeping requirements for your role in accordance with NFU Mutual standards.
- Perform other duties or projects as assigned by Managers.
- Administer all customer instructions to meet NFU Mutual completion and compliance standards
- Produce correspondence to required timeframes and quality standards

**Desired skills**:

- Be able to communicate effectively, both written and verbal
- Be able to demonstrate problem solving skills and use your own judgement
- Demonstrate attributes of honesty, integrity, due skill, care and diligence at all times.
- Possess good IT Skills (particularly Outlook, Word & Excel)
- Develop and sustain effective working relationships where applicable with customers, the Agency team and relevant NFU Mutual staff.
- Ability to demonstrate and evidence appropriate level/s of education applicable for the role
- Have a flexible and open attitude
- Be prompt, reliable and trustworthy
- Be highly organised and able to work to deadlines

**This position is based in our Stafford office.**

**Salary**: Full time equivalent £25,000 to £28,000 depending on experience (pro-rata to 22.5 hour contract)

**Holidays**:Full time equivalent 23 days moving to 25 days after the completion of two years’ service (pro-rata to 22.5 hour contract)

**Holiday Trading Scheme**:The opportunity to buy or sell 3 days holiday per year will be available after successful completion of a probationary period.

**Working week**:
Monday - Friday 9.30am till 2.30pm

Total hours per week: 22.5

**Qualifications required**:
Maths and English GCSE at Grade C or above

IT GCSE or equivalent

If you would like to discuss this position, please contact Jamie Griffiths on 01785 251051.

**Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.**

**Job Type**: Part-time

Pay: £25,000.00-£28,000.00 per year

Expected hours: 22.5 per week

Work Location: In person