Head Housekeeper

**Job Ref**:BES6538

**Branch**:Cally Palace Hotel and Golf Course

**Location**:Cally Palace Hotel and Golf Course, Castle Douglas

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:15/07/2025

**Closing date**:17/08/2025

We currently have an amazing opportunity to join the team as Head Housekeeper.

Bespoke BenefitsWhat’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

**Requirements**:
The ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.

Duties will include:

- Managing, motivating and leading the housekeeping team to ensure the highest standards are met, with a keen attention to detail.
- To be accountable for the financial performance of the department against budgets.
- Liaise with maintenance to ensure that the physical conditions of all areas under the Housekeeping control are properly maintained.
- Ensure all heath and safety, fire safety, security and COSSH regulations are adhered to whilst ensuring all records are up to date.

5.Provide excellent customer service and ensure all staff members are courteous and helpful towards.

Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

**About Us**

Cally Palace, on the outskirts of the pretty village of Gatehouse of Fleet on the Solway coast, is set in over 150 acres of grounds and was originally an 18th century country mansion just outside Gatehouse of Fleet but is now a wonderful hotel in south west Scotland.

**We truly believe our people are our biggest asset and to reflect that we offer**:

- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600+
- Anniversary weekend stay for you or to give as a gift to family or close friends
- Access to complimentary Mental Health Wellbeing services
- Discounted Bespoke Hotel Stays, for you, your family and friends
- 50% off all Food Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- many more