Post Room Operative

**Post Room Operative - Permanent, Canary Wharf, E14**

Hours: 40 per week, 8am - 5pm, Tuesday - Saturday

**Duties & Responsibilities**
- To ensure that all requests & enquiries to the post room department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP’s on every occasion.
- To implement health & safety for post room operations, adhering to current SOP’s and legislation.
- To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.
- Ensure that work areas are always kept clean & tidy reporting any defects immediately.
- To ensure the post room is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.
- To be a part of the resort team maintaining the policies, company rules and quality.
- Meeting and greeting all residents/ couriers politely on drop off and collection of mail
- To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the post room
- Ensure the smooth running of the communication systems within the estate to SOP principles
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
- Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
- Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
- Correct issuing of parcels / registered mail as per SOP’s.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.
- When requested to carry out apartment key audit
- When requested to carry out estate key audit
- Pro-actively dealing with maintenance and cleaning problems identified within the estate.
- Always maintain a safe environment for all people in the estate.
- Maintain a neat and tidy appearance in the parcel room and all storage rooms.
- Take the appropriate action in the event of an emergency.
- To ensure all relevant correspondence is forwarded without delay to the RD’s office.
- Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events. Other Responsibilities:

- To know, understand and demonstrate the principles highlighted within the BAML Mission Statement.
- To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team.
- Assist where necessary with any other tasks or duties when assigned by the Resort Director or Residential Services Manager.

**Skills, Experience & Qualifications**
- Good organisational skills
- Knowledge and experience of software systems to aid with front of house and security.
- Team player, to use initiative.
- Experience of working in a team in a complex multi-site environment.
- Good verbal communication and good written skills.
- Knowledge of H&S
- Ability to execute and implement strategic and tactical plans.
- Ability to drive organisational and cultural change to create a sense of community.
- The correct approach to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.
- Demonstrate good practice and knowledge of Health and safety legislation.

Ballymore operate as an equal opportunities employer.