Rent Officer

1 week ago

Marston Green, United Kingdom Platform Housing Group Full time

At Platform we believe in making a difference to people's lives and we work to achieve this by providing the best levels of service to our customers and always approaching challenges with a can-do attitude. If you want to make a genuine difference with the work you do, this might be the right role for you

**What could you be doing?**

The role is to work as part of a team delivering an effective and efficient customer focused income collection service. You will be responsible for collecting any income owing, including current and former tenant debt, court costs, recharge repair costs and any other sundry debts that may arise.

You will liaise with customers to agree repayment plans, taking into account financial circumstances and encouraging them to look at income/expenditure. You will also work collaboratively with other Platform colleagues to achieve the best outcomes.

Part of the role will require site visits on an ad-hoc basis and preparing and presenting cases in court, so a driving license and access to a vehicle to travel around the West Midlands area is necessary.

**Some things we need from you**:
You will be comfortable having challenging conversation with customers and be able to handle these showing empathy. You will also have excellent negotiating skills with the ability to be calm, resilient and manage difficult conversations. Organisation skills and the ability to work to timeframes is also key to your success in this role.

You will need to demonstrate our values of one team and bringing your best each day, working effectively with other teams, and alongside team members to ensure a consistent approach to income collection.

**Some of our great benefits include**:

- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme and cycle to work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the role for you and you want to find out more, please contact.

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