IT Technician

IT Technician / 1st Line Technician required for my client based in Guildford for a permanent role paying £22-24k

There is potential for 1 day per week from home once you have settled in (3 months)

There is parking or you can use a bus from Guildford station.

**My client is happy to look at someone with limited experience but you MUST have excellent communication and customer service skills**

The role is to perform 1st line duties for the Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users across multiple sites.

**Responsibilities**
- Receive calls from users in relation to any technical incident or query
- Accurate logging of helpdesk issues along with full notes of actions taken
- Regular review of escalated tickets to ensure they are maintaining Service Level Agreements (SLA’s)
- Administration of general IT activities, including documentation and procurement
- Other tasks as directed by the Service Delivery Manager/Head of IT

Strong communications/telephone skills
- Excellent customer service skills
- Knowledge of Windows operating system
- Knowledge of the Microsoft Office suite, primarily Word/Excel/Outlook
- Good analytical and problem solving skills
- Ability to work in a team environment
- Ability to work under pressure
- Able to demonstrate company mindsets; accountability, one team, customers and projects rule and audacity