Vehicle Support Executive
5 days ago
We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first ecommerce business with huge ambition, already driving exponential growth. And we have an exciting roadmap of innovative products to grow our customer offering as preference for buying cars online grows.
**As part of your varied role, you will be involved with**:
- Being an escalation point for vehicle complaints and the CX team.
- Recommending repair solutions that help resolve the Customer issue with a faff-free approach.
- Manage external relationships and work closely with key suppliers to deliver a first class customer experience
- Looking for ways to improve consumer satisfaction by proactively managing our customer needs and highlighting opportunities for development
**Things we’re looking for in you**:
- You’ll need to be able to problem solve and recommend repair options for vehicles. Experience within the motor trade, either as a technician or at an OEM working within either a complaints or warranty claims will be needed.
- You will need to hold a Tech level 3 qualification in vehicle repairs.
- Understanding of the customer journey and the importance of delivering a great customer experience is essential
- Excellent communication skills with a passion for finding solutions
- Well-organised with excellent attention to detail and the ability to multi-task
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