Montgomery Booking Co-ordinator

6 days ago


Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time

We are seeking to a recruit a Booking Co-ordinator to the Montgomery Unit., who will manage and co-ordinate the out-patient and in-patient pathways from referral to admission.
Maintaining a clear and robust inpatient and outpatient waiting lists, and ensuring capacity to treat all patients on the waiting list is available, working closely with the Administrative Services Manager and the Tumour operational team.
The post holder will be required to focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Provide a professional and efficient reception service to the Montgomery Unit Tumour Service. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.
Supporting Clinical Colleagues in Organising the daily running of the outpatient clinics, inpatient lists and maintaining patient flow through the department, whilst keeping patients informed of any delays.
To liaise with clinical staff to ensure smooth running of clinics and theatre lists, and to develop good working practices and relationships with the team.
Whilst arranging admission dates using knowledge of operating list capacity, plan operating list using specialist knowledge around Cancer Waiting Times and escalating any risk to meeting the waiting time targets.
To arrange over the telephone appointments and admissions for patients.
Ensure that patients receive all the relevant documentation pertaining to their admissions and appointments.



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