Customer Service Executive

3 days ago

Crawley, United Kingdom MaxAd Full time

**£24,000 - £30,000 + Bonus + Benefits**
Customer Service Executive: An exciting new opportunity exists for an enthusiastic, commercially minded customer service team member to join a leading distributor of safety, welfare and site equipment for the construction industry to provide exceptional customer-focussedsupport & service to all customers.
**Key Responsibilities**
- Develop trusted relationships with accounts by meeting customer needs, ensuring a long term mutually beneficial relationship which will withstand competition
- Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered
- Ensure quotes are created and orders placed in a timely fashion.
- Assist the sales teams with account admin in support of sales activity.
- Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement
- Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues.
- Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details.
- Drive customers online to help with their efficiencies of order processing
- Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate

**Skills & Experience**
- Previous experience in a similar customer-focussed role
- Experience using and updating CRM systems
- Highly organised & accurate with strong attention to detail
- Able to prioritise a varied workload
- Proficiency with Microsoft Office.
- Strong communication skills

**Our Values**
- Positivity and Helpfulness
- Passion for learning and innovation and out the box thinking
- Going the extra mile for your team players and clients
- Always striving for excellence in everything you do

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