First Line Technical Support

2 weeks ago


Wokingham, United Kingdom Soft Egg Full time

**First Line Technical Helpdesk**

This is a very exciting opportunity to join a special business that works with schools across the South. Due to our continued growth, we are looking for a 2nd Line Technical staff to join our already successful Technical team to deliver outstanding technical support.

Our team is excellent but we always want to improve. You’ll be enthusiastic with a positive attitude; dedicated and willing to work hard, sometimes under high pressure. Your responsibilities will include managing your own support tickets to ensure they are resolved and delivered within our SLA.
- Have previous technical support experience
- Knowledge of MS products
- Excellent problem-solving skills
- Great organisational skills
- Confident communication skills
- Ability to work alone as well as part of a team
- Experience in ticketing systems

**Company Perks**:

- Regular team building
- 20 days holiday plus Christmas shut down
- Latest equipment
- Unique team culture
- Pension included
- Flexible working environment (work from home optional)
- Free parking - Close to public transport/train station

Send us your CV and we will call you to discuss the opportunity.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wokingham, Berkshire: reliably commute or plan to relocate before starting work (required)



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