Collections Customer Service Advisor

2 weeks ago

Cardiff, United Kingdom BU-UK Infrastructure Full time

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for **Collections Customer Service Advisors** to be based in our modern contact centre in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (9am to 6:30pm Monday to Friday). We also offer a Hybrid working policy following completion of training.

**You will need to be available to start employment and complete a 4 week mandatory training programme on 11 August 2025**

**While the main purpose of this role is to always provide exceptional customer service and be a brand advocate, further responsibilities will include -**
- Manage customers through the debt process, securing payment, setting up debt plans, educate around available support, through to completion
- Endeavour to achieve first contact resolution at every possible opportunity, ensuring customer effort is kept low
- Identify vulnerable customers, offering appropriate support to meet their needs

**About you**
- Previous experience of working with customers is essential, whilst working in a collections environment is desirable
- Impeccable customer service skills with the desire to help others
- Passionate about working within a dynamic team to meet deadlines and team targets
- Excellent listening and communication skills with the ability to build relationships
- Flexible, adaptable with the ability to show empathy with customers

**What can you expect from us**
- Excellent starting salary of £25,451, increasing to £27,148 after the probation period
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
- Enhanced maternity, paternity and adoption pay
- To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

For more information please contact our resourcing team on 01359 308260.

**Job Types**: Full-time, Permanent

Pay: £25,451.00-£27,148.00 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Referral programme

Work Location: In person

Reference ID: BUU1099200
Expected start date: 11/08/2025

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