Team Leader

3 days ago

Chichester, United Kingdom Mercer Full time

We are seeking a talented individual to join our Consulting Delivery team at Mercer Marsh Benefits. This role will be based in Chichester. This is a hybrid role that has a requirement of working at least three days a week in the office.

**We will count on you to**:

- To lead and engage a team of Protection Administrators & Analysts and to take ownership in all aspects of talent management in line with MMB framework.
- Provide accountability for the quality of service provided by your team to ensure best practice across all aspects of client work. Drive continual improvement in quality, efficiency and service delivery.
- Work directly with Clients, consulting teams and providers to develop and enhance the service provided to keep pace with changing legislation, client requirements and expectations, and take responsibility for implementing identified changes.
- Performance and absence manage team and proactively deal with issues as they arise in line with MMB framework
- Talent management including retention, recruitment and on boarding of new team members

**What you need to have**:

- Excellent written and oral communication skills
- Ability to establish and maintain relationships with both internal and external stakeholders
- Excellent planning and organisation skills with ability to work to numerous deadlines. Ability to prioritise own and team workloads
- Accuracy and attention to detail
- Ability to effectively manage team members
- Ability to positively influence and motivate others
- Financial and Commercial Acumen
- Good understanding of Microsoft Office including Excel
- Project Management

**What makes you stand out**:

- Solid experience in managing people including absence and performance management, excellent service delivery, workload / resource planning and project management

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

hybrid

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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