Transport Clerk

Job Ref

VTFBAS00782

City:
Basingstoke

Department

Contract Logistics

Salary

The salary is £ 30761.40 per annum.

Status

Full Time

Type

Permanent

Hours

0600-1430

The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

The salary for this position is £30,761.40 per annum, working Monday to Friday, 6:00 AM to 2:30 PM.

**Benefits**:

- Up to 25 days of holiday (excluding bank holidays) and 5 days of Volunteer Leave per year
- Health Cash plan scheme
- Opportunity for Unpaid Leave
- Free Eye Test *
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On-Site Mental Health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities

Duties and responsibilities will include:

- Coordinate customer deliveries and liaise with drivers promptly and efficiently, ensuring that customer requests are achieved
- Ensure that any issues with meeting expectations are communicated both within Yusen Logistics business and to the customer
- Establish and maintain good customer relationships, acting as the key customer contact for order requests and processing
- Ensuring that professional and effective communication is always maintained
- Identify and recommend appropriate resolutions to customer queries or failures
- Ensure any concerns, issues, or variances to instructions are immediately communicated to the line manager to allow appropriate action to be taken at the earliest opportunity
- Continuously look to improve processes and procedures to drive efficiency and improvement in business operations and customer service
- Ensure all health and safety procedures are adhered to, including PPE, and escalate any concerns to your line manager as soon as possible

Key Skills:

- Previous experience of working in a similar role essential
- The proven ability to interface with customers
- Confidence in supervising Drivers essential
- Good organisational skills and a detail-oriented approach
- Previous
- The ability to work as part of a team and using own initiative
- Excellent communication and customer service skills
- Proficiency in IT, including Outlook, Excel and PowerPoint

We thank all applicants for their interest, however, only those under consideration will be contacted.