Host - Lates

The primary role of our Hosts is identical to everyone who works with Wild Oak Group - to **Make People’s Day** (both guests and team). Our Hosts are committed to providing exceptional hospitality which will ensure that guests have a pleasant and memorable stay. The Host - lates role is a critical role in the business, you are likely to be the guests first impression of the business, and ensure they feel welcome and informed.

**Responsibilities of our host**
- Ensure the hotel is in perfect condition at all times
- Check-in and check-out of guests.
- Ensure all calls are answered, or called back in a timely manner; be able to take bookings over the phone.
- Take payments in advance.
- Manage and provide assistance to housekeeping staff, ensuring rooms are cleaned and prepared for guests in a timely manner.
- Prioritise and action any maintenance issues with relevant maintenance individuals.
- Deal with any left property in a prompt manner
- Answer guest enquiries including hotel services, local attractions, and directions with a friendly demeanor.
- Record the hours of team members, and record any absences.
- Assist in the restaurant/bar area to include serving drinks & food to residents as well as non-residents, keeping furniture tidy and carrying out cleaning duties as required.
- Support hotel management in various administrative tasks as needed, ensuring effective operations. This includes encouraging OTA Bookings to convert to direct bookings.
- Organise waste collections
- Complete weekly tasks i.e. line cleaning and fire alarm tests
- Ordering of drinks and food.
- Carry out float/till checks at the start and end of shift.
- Complete the Shift Report, ensuring all key information is captured

**Skills, Experience, Qualifications and education requirements**
- Friendly, approachable personality, with a can-do attitude
- Strong attention to detail & commitment to maintaining high standards of hospitality.
- Excellent multitasking abilities, and a proactive approach to problem-solving.
- Attention to detail and a commitment to maintaining high standards of service.
- Ability to work flexible hours, including weekends and holidays, as per hotel operational needs
- Previous hospitality experience in a hotel or similar environment preferred.
- Able to take instructions and show initiative when required.
- Food Hygiene, Health & Safety Training is desirable.
- Excellent level of written and spoken English

**Job Types**: Full-time, Permanent

Pay: £13.50 per hour

Expected hours: 40 per week

Additional pay:

- Tips

**Benefits**:

- Company pension
- Employee discount
- Sick pay

Schedule:

- Night shift
- Weekend availability

Application question(s):

- Tell me about an occasion when someone MADE YOUR DAY. What happened and how did it make you feel?

**Experience**:

- Restaurant management: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bar management: 1 year (required)

Work Location: In person

Reference ID: WILD101
Expected start date: 10/02/2025