Salesforce Administrator

1 week ago

Bournemouth, United Kingdom Vitality Full time

Overall Job Purpose

The Salesforce Administrator will maintain the Distribution Salesforce platform, ensuring user profiles and roles are correctly assigned to visibility sharing requirements. They will ensure users have the best experience when using the platform, and update the platform in line with business developments. They will provide insight into the platforms capabilities and share with the wider business.

Accountabilities

Manage all user licence allocation across the Distribution Salesforce platform, and associated security, profiles, permission sets, and roles

Design and build new custom objects, fields, page views, and other core system feature where required

Build and maintain custom features for user across multiple business sectors. This will include the use of Salesforce Flows for creating business processes into Salesforce

Provide training as an expert in the system to L&D personnel, and to end users when required

Co-ordinate and assist project deliverables with Distribution Salesforce team members

Track change requests through the chosen platform and process.

Monitor usage and adoption of the Salesforce platform across Distribution

Provide continued operational support through the central support processes (ie. Mailbox, ticketing systems)

Promote the use of Salesforce across Vitality, being a key contact for the users being supported

Build relationships with key stakeholders to enable ideation discussions

Keep up to date with industry knowledge, bringing new technology developments to Vitality

Skills Required

Essential

Experience working with Salesforce products in any capacity

A high degree of self-motivation and the ability to work flexibly within tight deadlines with demanding stakeholders. Demonstrating effective time management skills at all times

High level of attention to detail when creating and testing developments for implementation

Ability to communicate technical concepts clearly, both verbally and in written form

Desirable

Certified Salesforce Administrator

Experience working in the insurance or financial services sector

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