Eye Care Liaison Officer

**Do you want to make a difference?** **Are you self-motivated, organised and a great communicator?** **Are you flexible and adaptable to changing work environments?** **If yes, this could be the job for you** **Salary**:£27,715 per annum **Hours**:36 hours **Type of contract**:Permanent **Location**:South Tyneside & Sunderland NHS Ophthalmology Sites (Sunderland Eye Infirmary, Sunderland General Hospital, Cleadon Park Primary Care Centre, Durham Diagnostic & Treatment Centre, University Hospital of Hartlepool, South TynesideDistrict Hospital) RNIB is pleased to announce this exciting opportunity to join the ECLO team as part of the RNIB Eye Care Support Service. This is a rewarding role that will give the right individual the opportunity to make a difference on a daily basis. **About the role**: In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss. You will provide critical emotional support, advice and guidance face to face within an eye care setting and also by phone. TheEye Care Support Service is currently delivered at two Ophthalmology sites and remotely to patients from the other sites, this post is to increase the capacity and reach of the service to the Trusts Ophthalmology sites so the ability to travel to these sitesis essential. (Travel costs are reimbursed at a nationally agreed rate to sites when these journeys exceed the usual journey to work at Sunderland Eye Infirmary.) As you would be part of an ECLO Team at this Trust, good communication and teamwork are vital to ensure seamless patient support. There will also be opportunities to participate in activities promoting the service around the region. Each day you will support people affected by sight loss helping them to identify their needs, access information and make informed choices which enable and empower them to maintain their independence. **Who We're Looking For**: Key to this role will be your excellent communication and relationship building skills with patients, colleagues, clinicians and a wide range of cross sector partners. You must be able to work on your own initiative, have excellent organisational skills and be a confident user of multiple IT systems (Microsoft Office 365, databases and NHS record systems will be in daily use in this role). This service works to an industryacknowledged, quality framework and standard. The service must comply with the NHS Data Security and Protection Toolkit and so there are key processes that have to be followed and are monitored. So, you need to enjoy supporting people but also need to valuegood record keeping in order to be successful in this role. **What We Offer**: As an RNIB ECLO you will receive the appropriate City University, London training and will be required to pass this qualification. You will get access to Clinical Supervision, peer support and the opportunity to support the RNIB's priority of "no diagnosiswithout support". If you would like the opportunity of an informal discussion about this role before applying, please contact to arrange a telephone discussion. **What we offer**: RNIB Prides itself on being a great place to work with a range of flexible benefits and a positive, progressive culture. We offer a competitive salary, a stimulating and supportive working environment, a flexible work life balance environment, as well as abenefits package including: - 26 days holiday per year (plus bank holidays - pro rata), which increase with service, plus one Grace day per year. - Excellent pension scheme - RNIB Rewards - Our employee discounts platform gives you access to offers at over 800 in-store and online retailers - In-house training and development opportunities, including apprenticeships and management development programmes - Flexible working arrangements - Each new member of staff will be given a laptop to make working flexibly easy **How to Apply