Receptionist

2 weeks ago


Mayfair, United Kingdom Hire Ground Ltd Full time

My client, a renowned organisation, with a large, stunning venue, that regularly holds many conferences and events, seeks a Receptionist / Host to bring value to the Reception, Conference & Meeting Departments and provide excellent customer service.

Within this role, you will be the first person a visitor or client meets or speaks to on the telephone therefore your primary value will be to ensure a good first impression by demonstrating a high level of customer care and professionalism, as well as impeccablegrooming and appearance at all times.

Main duties will include;
Meet and greet members, visitors, and clients by providing a five-star welcome, ensuring visitors are looked after through to meeting their host and to announce visitors as appropriate.

Escorting clients to their assigned Registration & Exhibitor area & meeting rooms.

To assist visitors and members with queries in a knowledgeable and professional manner, offering beverages where appropriate and cloakroom assistance if required.

To use the guests name as appropriate during conversation where possible and to keep the Reception area tidy and clean at all times.

To maintain excellent customer care and front of house standards at all times - and 'own’ the front of house area

To deal with any complaints in a calm and professional manner, escalating to the correct person when needed.

To answer the telephones from customers and occupiers in a friendly, timely and professional manner and manage the switchboard as directed.

Ensure meetings rooms within designated areas are always ready for business.

Supporting the conference and banqueting team in delivering excellent customer service

To be able to do the late shift and occasional weekends when required.

This role works 5 days out of 7, with occasional weekends and late shifts. Overtime is paid where appropriate, work clothes are provided, and the starting salary is £24,500, with a review after 6 months.


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