Senior Planner

2 weeks ago

Stratford, United Kingdom Howells Solutions Full time

**Senior Planner / Admin Team Leader - Social Housing Repairs & Maintenance**
**Stratford**
**Full-Time, Permanent**
**Salary: £30,000 -£32,000 per annum**

We are working with a leading Social Housing contractor to recruit a proactive and experienced Admin Team Leader to join their team, to be based in their office in Stratford, London. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.

As the Admin Team Leader, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices

This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stratford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Repairs Planning: 2 years (required)

Work Location: In person

Reference ID: IND1

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