Coffee Shop Assistant

About the role

**Hours**: Part-time, 10 hours per week worked 2 days over any 7 to include bank holidays and weekends on a rota basis.

Our Retail outlets provide 29% of much-needed income to the hospice. This is vital to be able to provide care to the people of Derbyshire. The hospice has 15 retail shops,1 furniture warehouse a Donation centre, 2 Clearance shops and 2 Coffee shops We also have an online eBay/Amazon platform and an online furniture store, It’s a big operation We are looking for a Coffee Shop Assistant to join the team at our coffee shop in Clowne.

This job role is hard work, enormous fun, hugely satisfying and very fascinating. This is a job that doesn’t have that Monday morning feeling and you will go home feeling happy that you did a great job for an amazing charity those who work for Ashgate Hospice are very proud to do so. If you think that you would like to be a part of our charity, then please apply.

**The main responsibilities include**:
Generate income through the sale of food and drinks

Ensure the highest standards of customer care are always adhered to

Create a positive customer experience

Promote Ashgate Hospice in the local community

To get full details on what the role includes please read the attached Job Description, call the recruiting manager for an informal chat and come and visit us.

**About you**:
You will be an integral member of the Coffee Shop team, greeting and serving customers, creating a positive customer experience.

**Skills and experience required**:
Previous experience within a customer service focussed sector

Effective communication and presentation skills

Knowledge of Health and Safety procedures

**About Ashgate**:
Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.

At Ashgate, you are part of a genuine and warm team that shares a desire to deliver great experiences to our customers. We celebrate Inclusion and equality; we advocate collaboration and transparency and believe our teams should bring their true selves to work

We’re committed to providing a happy, safe and supportive environment for all our people which is why nearly 4 out of 5 of our staff would recommend us as a place to work. We recognise the need to support our employees’ well-being including their work-life balance

As a valued member of the team, you will have a wide range of training and development available to support your own personal, professional development, opening doors to new career pathways. For our current staff, these pathways have included becoming a Shop Manager and Cluster Support Co-ordinator

Please visit our website and social media accounts or listen to our podcast “The Life and Death Podcast” to get a feel for what it is like to be part of the Ashgate team and gain an understanding of the people we support.

Find out why our people think Ashgate Hospice is a special place to work.

**Some of our current benefits include**:
A highly compassionate and supportive working environment

A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Generous holiday entitlement

A progressive approach to flexible working to help meet your and our needs

Cycle to Work Scheme

Westfield Health Cash Plan includes free annual eye tests, dental checks and money back for a range of treatments and therapies

Access to a free, confidential Employee Assistance Program

Free access to Westfield Rewards, offering discounts from hundreds of retailers

Pension scheme with 7% employer contribution

Life assurance scheme

Total commitment to your learning and development

Ample, free parking when working onsite

**What next**:
If you would like to find out more about the role, please contact Stephen Thomas Lee on 01246 813594.

**Proposed interview date**: TBC

As a healthcare provider, it is very important to us that our staff have the annual flu jab and are fully vaccinated against COVID 19. It is our expectation that all of our staff will have the vaccinations unless there are strong compelling reasons why not. We believe having the vaccination not only protects you but also helps us to keep our patients, staff and visitors safe.