Central Referrals Officer

The pursuit of excellence lies at the heart of everything we do here at The Royal Marsden NHS Foundation Trust. No matter what achieve, we're always striving to do more.

We are looking to build on the existing Central Referrals Service and create an expanded centralised team to manage referrals, triage and provide an accessible and consistent point of contact for patients with general and booking enquiries.

The role will be based in Carew House, Wallington. Carew House is immediately outside Wallington Station, with good train links in to both Surrey and London, and a short walk from the high street.

The Royal Marsden NHS Foundation Trust actively encourages employees to continue their professional development and offers a range of benefits including a car lease scheme, cycle to work scheme, and a staff counselling service.

The Central Referrals Office (CRO) is the central point for all NHS referrals coming into the Royal Marsden Trust. The office deals with both the processing of referrals and queries that arise from new referrals. It checks and processes referral data to ensure the referral information recorded is accurate and complete, and that this is of a high standard of data quality and processed in a timely manner to ensure compliance with government waiting times.

The Central Referrals Office identifies any queries regarding eligibility for NHS Treatment and ensures adherence to the correct process for referrals received from other parts of the UK and countries with which we have a reciprocal agreement.

It establishes and maintains professional relationships with medical secretaries, outpatients, medical staff, and other relevant departments to ensure the needs of the stakeholder are met.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- To process all NHS Referrals including e-Referrals, internal and tertiary.
- Checking patient demographic information on the National Summary Care records tracing system
- Liaising with the relevant stakeholders e.g. GPs, external hospitals, medical secretaries to investigate any queries regarding referral information.
- To process all referrals received within 24 hours.
- To liaise with the triaging Consultant to ensure that all relevant patient medical information needed for a consultation is requested at receipt of referral.
- To request any patient medical information needed by the triaging Consultant by liaising with GPs, external hospitals and other healthcare providers
- To confirm referral triage outcome with triaging Consultant and accept or reject referral