Apprentice Customer Engagement Assistant

Salary

**£24,242 per annum**
- Location

**Pity Me, Durham, County Durham**

**About the role**

**Apprentice Customer Engagement Apprenticeship**

**37 Hours per week**

**2 Year Apprenticeship**

**Salary - £24,242 per annum**

**Location - Pity Me, Durham/Hybrid working**

**About the role**

We’ve a great opportunity to become Apprentice Customer Engagement Assistant within our Customer Strategy and Experience Team.

We are looking to communicate our strategic campaigns through continuous and sustained engagement with our customers and local communities, enabling our vision of being National Leader and providing world class service through unrivalled customer experiences.

We’re looking for you to coordinate and deliver customer engagement to promote our support services to customers. You will also communicate with our customers sharing messages from our marketing campaigns. This could be through events we set up ourselves, or where we take part in wider community events, fairs, galas, and/or shows. It could also be through local groups, in libraries or other community hubs - we’re committed to being visible and promoting our services to customers right across our communities.

You’ll work with local communities and key stakeholder groups to increase our reach and impact through effective partnerships. You’ll also be coordinating engagement activity to influence behaviour change and contribute to various service sign ups.

We’re also looking for you to ensure we begin to build on-the-ground intelligence and working relationships to help get ahead of any challenges and protect reputation and brand. The role will be varied and include both administrative and physical engagement elements.

This role will also support reporting against performance metrics, and assist the wider team with continual progress evaluation. To keep it varied and interesting, and support academic learning, it will involve the planning, attendance at and evaluation of our customer engagement vehicle (Flo), events as described above, and engagement with our Customer Heroes.

In addition to your work experience, you'll complete a **level 3 apprenticeship in Events Assistant** where you'll gain academic knowledge to complement your practical work.

**About you**

We’re looking for you to have experience of assisting with customer engagement projects, along with experience of attending, managing and organising events as a company ambassador.

You’ll have familiarity with a broad range of communication and engagement channels. You’ll ideally have experience of speaking in public.

We’re looking for you to have the proven ability to ‘see the bigger picture’, to ‘think on your feet’ and hold meaningful conversations with our customers.

We’re expecting you to be able to show proven written and verbal communication skills and the ability to write clear reports and commentaries about the events you organise and attend as a representative of our business. It would also be useful if you had experience of photography and digital media (including video and social media channels),

We are looking for you to have a grade 4 or above in Maths & English GCSE.

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Please note you will be employed through our Apprentice provider called ATA_**

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**About us**

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

**NWG at a glance**:
**Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.**
- We do this by providing reliable and affordable water and wastewater services for our customers._
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business._

**Our vision is to be the national leader in the provision of sustainable water and wastewater services.**To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

**Our benefits**

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.

Benefits to include, here’s just a few of them:

- Enhanced maternity pay
- Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
- Company pension scheme
- Digital GP
- Award winning wellbeing website
- Employee Assistance Programme
- Life assurance
- Qualification loans
- Professional subscription
- Buy and sell annual leave
- Discounts and cashback offers

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of