Guest Experience Team Member

2 weeks ago

Exeter, United Kingdom Crealy Theme Park & Resort Full time

**Join the Crealy Team as a Guest Experience Team Member**

At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our **Holiday Reception Team** and **Guest Services Team**.

As a **Guest Experience Team Member**, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.

**What You’ll Be Doing**
- Greeting guests, preparing welcome packs, and issuing accommodation keys
- Offering clear and accurate information about our services and facilities
- Upselling additional experiences to enhance guest stays
- Assisting with guest queries and resolving issues in a professional, friendly manner
- Serving customers in our campsite shop and processing till/card transactions
- Selling tickets and booking animal experiences
- Supporting guests at turnstiles and ticket points
- Looking after VIP guests and Annual Pass Holders
- Assisting other departments when required

**What We’re Looking For**

We’re after team players who bring **enthusiasm, positivity, and excellent communication skills** to every shift. This is a busy, fast-paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.

**Essential qualities**:

- Strong customer service focus with a can-do attitude
- Great verbal and written communication skills
- Basic computer knowledge (Outlook, Word, Excel)
- Ability to stay calm under pressure and work independently or as part of a team
- Comfortable standing for long periods and working outdoors in all weathers
- Willingness to interact with guests throughout their visit
- A reasonable level of fitness

**Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.**

**The Details**
- **Hours**: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance, between 8:00am and 8:00pm.
- **Perks**: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
- **Start dates**: Various throughout the year— for immediate or future opportunities.
- **Requirements**: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.

**Why Join Us?**

At Crealy, we live by our values:
✨_Warm & Welcoming_
✨ _Creating Great Spaces_
✨ _Making Things Easy for All_
✨ _Delivering Moments of Joy_

If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you

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