Head of Infrastructure Engineering

**Head of Infrastructure Engineering - ARDOH823168 - UK**
- This is a remote based role that will involve occasional travel to UK based business offices or out of hours flexible working from time to time as per business needs._

**Purpose of the Role**

This exciting remote based Head of Infrastructure Engineering opportunity has arisen to join our Technology team to support the demands of the wider business, whilst maintaining all best practise standards and processes and assist in providing a robust platformfor the future growth of the business.

This role will be to lead the daily operations of the 3rd line and Infrastructure Engineering team, ensuring that the team maintains the right skills, that all demand is allocated and managed to time and quality by the engineering function. This role willalso lead the development of the team in to Terraform and DevOps. Production of accurate reporting is also required on IT infrastructure.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

- Scoping, planning, documenting, and implementing of technologies as required to the highest standards.
- Deliver customer and stakeholder management to all those with an interest in any works undertaken.
- Research solutions through internal and external knowledge base, as needed.
- Build a highly skilled team with strong capabilities and balanced knowledge between legacy systems and modern practices (MS Azure, DevOps, Infrastructure as a code).
- Liaise with business, vendors and other IT personnel for the progression of change works.
- Escalate issues with accurate documentation when required.
- Provide accurate and timely reports on progress of all demand, as well and infrastructure performance.
- Ensure the team is creating knowledge articles for project solutions to be used for future support.
- Provide suggestions for continual improvement.
- Service-related focus with the ability to place yourself in the position of the customer to understand their concerns and issues.

**Who we are looking for**

This is an opportunity for an experienced Infrastructure Engineer with managerial experience who is willing to work as part of a team and manage stakeholders at all levels. We are looking for someone has:

- Management experience of a team of IT engineers/ 3rd line demonstrating having developed and grown teams in terms of both skill and size.
- Maintaining operational as well as project focus. Demonstrating an ability to balance these whilst maintaining delivery and standards
- Understanding of security by design.
- Experience of modern infrastructure practices (DevOps, Infrastructure as a Code)
- Experience of integration.
- Demonstrate experience in providing accurate and timely reporting.
- Demonstrate knowledge and experience of cloud technologies with a specific focus on Azure
- Demonstratable experience in using 3rd party migration tools
- General device management using SCCM/inTune and administration knowledge and experience
- General network and infrastructure monitoring knowledge
- General Networking knowledge and experience
- General storage platform and data migration experience

You will also need knowledge and experience of:

- Premise and Azure Active Directory Domain Services
- SCCM/inTune
- Office 365 and Exchange Online administration
- Device management using SCCM/inTune
- SQL
- Firewall and VPN
- IT security
- DFS
- SharePoint
- Infrastructure as Code - Terraform/Ansible

This is an opportunity for a self-disciplined individual with strong interpersonal and leadership skills, who can guide others and lead by example. You will need to have excellent attention to detail, critical thinking and problem solving skills with experiencedelivering projects from start to finish. Excellent communication skills to be able to convey technical and non-technical information to customers to instil confidence and clarity. We are looking for a proactive, collaborative, organised individual to jointhe team.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 28 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services andsolutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.

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