Aviation Co-ordinator

XLR Executive Jet Centre at Bournemouth Airport have an exciting opportunity for an individual with excellent customer service skills who is passionate about the aviation industry, to join our busy team.

Working hours: 40 hours per week from Monday to Friday but you should also be flexible to cover weekends and out of hours for emergency flights and diversions when operationally required.

You’ll be our passengers’ first point of contact. Whether on business or pleasure our exclusive jet centres, with our ‘breeze through’ efficiency, ensures our passengers a seamless journey. You will need to ensure that this high standard is met on a daily basis, whilst thinking on your feet and utilising your excellent customer service experience.

You will be working within a small team and in readiness for the passenger you will have been dealing with aircraft movements, regulatory bodies and preparing the executive lounge for their arrival. As a team you will provide a seamless priority car-to-plane transit experience for our passengers. You will utilise your organisational skills, whilst keeping an eye on the detail under pressure.

**Statement of Purpose**:
Assist the Corporate Aviation Manager in maintaining a first-class executive handling facility, developing business and providing excellent customer service levels as expected within this role.

**Main duties of the position**:

- Assist the XLR Corporate Manager in providing handling assistance to corporate customers and delivering excellent customer service levels as expected, and to operate always above and beyond to give maximum service.
- Coordinate with Slot coordination, notifying such departments of aircraft movements ahead of flight arrival/departure, and have excellent IT skills.
- Deliver first class customer service to our clients, operators and crews daily and offer concierge style services to assist with their travel/onward travel.
- Assist the FBO Manager in ensuring that all aircraft movements are logged correctly and invoiced accordingly in a timely manner. Working with a set schedule of fees and charges and learning how to charge operators correctly.
- Work with the UK Border Agency and Special Branch as well as other such bodies in informing relevant parties of aircraft arrivals and departures.
- Coordinate additional services as required by corporate customers and assist in invoicing accordingly and updating daily movement and fuel sheets and logging them in various programs.
- To be able to marshal aircraft, load bags, chock aircraft and carry out other ground support functions appropriate with executive aircraft turnarounds.
- Work closely with Bournemouth Airport Fuels to supply our clients and operators with fuel for their aircraft on demand and pre ordering fuel as required.
- Using the XLR vehicles supplied to safely transport passengers and crew to and from the FBO and their aircraft abiding by Airport safety rules and procedures, driving license is essential and must be clean.
- Occasionally prepare small amounts of food for customers using the Jet Centre facilities. Full training will be given.
- Continually research and monitor other UK FBO’s with the objective of ensuring XLR remains ahead of the competition. Report writing will be required.
- Assist with other staff and the development of the XLR Bournemouth Jet Centre
- Keep the XLR Jet Centre facility clean and tidy, hazard and waste free. Reporting any defects to the FBO Supervisor in a timely manner.

**Salary**: From £22,575.00 per year

**Benefits**:

- Additional leave
- Discounted or free food
- Free or subsidised travel
- Free parking
- Life insurance
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Licence/Certification:

- Clean Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location