Customer Service Delivery Station Liaison

1 week ago

Croydon, United Kingdom Amazon Warehouse Full time

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

**Job title - **Customer Service Delivery Station Liaison
- **Location** - DCR3-Trojan Way, Purley Way 1L10 Croydon, CR0 4XL
- **Pay Rate** - £13.70
- **Shift**: Wednesday to Saturday 10:00am to 20:45pm
- **Contract Type**: Permanent
- Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
- **What will you do as a Delivery Station Liaison?**
You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.

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