Supply Chain Customer Experience Specialist
4 days ago
Our client is a global manufacturing business (chemicals/polymers), part of one of the largest privately-owned Groups in the world, offering excellent progression opportunity. A culture of transformation and continuous improvement is key to their continuedsuccess and goal of sustaining a world-class level of performance. We are looking for an enthusiastic Customer Experience Specialist to join the team.
**Key Responsibilities**:
- In this customer facing role you will manage the end-to-end order fulfilment process, whilst dealing with customer's queries and requests on a daily basis.
- Order processing
- Exception management and resolution
- Collaborating with teams across the globe to ensure the right stock is available in region to meet customer demand, including warehousing and logistics partners.
**Skills & Experience**
- Degree qualification is desirable, and professional experience within Supply Chain/Logistics/Customer Service
- Proactive, demonstrates initiative
- Strong ability to prioritise workload
- Excellent communication skills
- An aptitude for technology
- Knowledge of international shipping would be advantageous
- Additional language skills desirable.
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