Concierge

GLL is looking for a Concierge team member based at York Leisure Centre, York. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to become the friendly face of a busy leisure centre.

As Concierge team member you’ll enjoy making a difference to every person who walks through our doors, its a front facing customer service role - with your warm welcome or through selling them a membership to enhance their lifestyle. Often a customer’s first port of call, you’ll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects - all with a smile on your face and our support behind you. We’ll also look to you to respond to enquiries and of course, convert them into membership sales. From providing team support to the warmest of welcomes, your focus will be on ensuring our customers receive the best possible service.
Good IT, literacy, numerical and communication skills are vital for this customer service role - combined with the ability to quickly get up to speed on our services and systems. We’re also looking for a concierge team member with experience of administration and ideally working with membership, booking and Direct Debit systems, as well as a can-do attitude that shines through all you do. Thriving in a team and learning new skills, you’ll confidently deal with customers with tact and sensitivity too.
**In return, you will get**:

- A full time permanent position
- Industry leading rates of pay
- Discounted membership at our leisure centres
- Discounts across thousands of retailers
- A fantastic pension scheme
- 25% off Red Letter Days
- 25% off Buy A Gift
- Ride to work scheme
- Free eye tests and discounted glasses
- The opportunity to join the GLL Society and have a say in how we are run plus associated social events
- Exclusive discounts on our villas in Portugal
- Exclusive discounts on our Ski chalets in Bulgaria
- Health assurance
- Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

**About GLL**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
We are an inclusive employer. We seek and welcome diversity in our teams.
**In return, we offer a range of benefits that you’d expect from the UK’s largest leisure provider**:

- Pension schemes
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we’re run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,134.25 per year