Receptionist/administrator

**We are looking for a motivated person with experience in customer service and administration to join our team of receptionists/administrators here at The Muswell Hill Practice (GP practice). It is a busy environment so we want someone who thrives on working as a team to deliver a good service to all our patients.**

**JOB DESCRIPTION**

**POST TITLE** Receptionist/Administrator

**RESPONSIBLE TO** Practice Manager, Lead Receptionist

**HOURS OF DUTY** Working to a rota system of both morning and evening shifts Monday to Friday. 35 hours per week. (5 days per week)

They are 07:30 - 15:30, 08:00 - 16:00 and 11:15 - 19:15. There is one shift which is 13:00 - 20:00 but our lead receptionists does this so cover is only required during her annual leave.

**SALARY** Starting salary £12.67 per hour.

**HOLIDAY** 4 working weeks per year, rising to 5 weeks after 4 years

OBJECTIVE To ensure the smooth running of reception services, both front of house and back office

DUTIES
- Booking appointments according to practice system
- Receiving patients with appointments and dealing appropriately with patients without appointments
- Dealing with telephone calls and enquiries, and taking messages accurately
- Operating the telephone system, transferring calls and making calls as requested
- Identifying any potential emergency situations and alerting the appropriate doctor
- Passing any complaints to the Practice Manager or Operations Manager
- Filing correspondence in patients medical records
- Scanning incoming post into the computer system
- Sorting incoming notes into chronological order
- Receiving payments for non-NHS services and recording details, including paying patients from overseas and issuing receipts where requested.
- Ensuring that requests for repeat prescriptions are handled promptly.
- Make ambulance bookings as requested.
- Receive specimens, ensure correct labelling, enter results of tests into register and pass messages onto patients.
- Telephoning patients with messages or to book appointments.
- Entering and coding data on to the clinical system.
- Completing registrations
- Ensure that reception and waiting room are kept neat and tidy.
- Sorting medical notes into a correct order
- Making refreshments for the doctors and nurses as requested, collecting, loading

and unloading dishwasher when required.
- Unlocking the premises in the morning and locking up in the evening, locking up cash, prescription pads and ensuring windows are closed and alarms are working.
- Seeking advice from the Lead Receptionist as appropriate.
- Keeping your area of work clean and tidy and compliant with infection control.
- Any other delegated duties considered appropriate to the post.
- Attend and contribute to team meetings.
- An understanding of and adherence to the need for strict confidentiality.
- An ability to use own judgement and resourcefulness, whilst seeking advice appropriately.
- To be reliable and flexible to the changing needs of the practice.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is n