Centre Co-ordinator/administrator Apprentice

**Who we are?**

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and deliver programmes to support both young people and adults to learn, achieve and progress toward greater opportunities. TCHC is an organisation that believes in creating opportunities for all. It is an organisation that is ethical, friendly, and considerate and encompasses these values in all its services and operations. Most of all we believe in working together as a team to create opportunities for the individuals we work with to grow, to help them recognise and achieve their aspirations and goals and attain a positive outcome.

The staff who work for TCHC are learner-centric and want to make a real difference to the people they work with, enabling them to improve their employment situation, some of whom will have had poor experiences of learning and employment in the past. Some may have complex lives and require signposting to other organisations who can help.

Staff are valued and recognised for the contribution they make towards the organisation’s vision and goals and the effective support they provide to the individuals we engage with. We have a strong belief that success is created together; one of the reasons why we are a great employer to work for.

**TCHC is a disability confident committed employer.**

**Who are we looking for?**

Are you ready to kickstart your career in education administration? Are you enthusiastic, organised and motivated with effective communication skills? TCHC is offering an exciting opportunity for individuals eager to grow and develop in a dynamic environment including hands-on training and mentorship in an entry-level administration role. We have a position available in our GAPS Thurrock centre in Grays, Essex. Our GAPS Thurrock Centre provides further education for learners aged 16-18 or 19-24 with an EHCP.

**Job Title**:
Centre Co-ordinator/Administrator Apprentice

**Location**:
GAPS Thurrock, Stanley Lazell Hall, Grays

**Working Hours**:
8.30 am to 5.00 pm, Monday to Friday, 1-hour lunch, 37.5 hours per week

**Contract Type**:
Apprenticeship

**Reports to**:
Centre Manager

**Salary Band**:
£12,480 per annum

**What are we looking for?**

**Qualifications**:

- GCSE (or equivalent) in English and Maths at grade 4/C or above. (Essential)
- Willingness to undertake an apprenticeship in Business Administration. (Essential)

**Skills**:

- Organised and able to work towards deadlines
- Attention to detail, ensuring accuracy and efficiency
- Strong communication, both verbal and written
- Confident customer service
- Able to work effectively as a team, under instructions and on own initiative
- A problem solver with a solution-focused attitude

**Main Tasks & Responsibilities**
- To undertake a Business Administration apprenticeship
- To support all learner enrolments throughout the academic year
- To assist in administrative tasks such as data entry, filing and document preparation
- Coordinate appointments, meetings and events, including room bookings, equipment setup and communication with participants
- Support with maintaining records and databases, updating information and generating reports as needed
- Monitor and maintain all centre/learner records
- To meet and greet visitors and learners (customer service), addressing enquiries promptly
- To support colleagues and learners to ensure the smooth running of the education and training centre, maintaining high standards of communication, administration, safeguarding and equality and diversity
- Participate in training sessions and complete CPD to enhance skills and knowledge about the sector

**Reception and Customer Service**
- Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
- Be the first point of contact for all visitors and maintain a professional and welcoming reception area
- Answer the centre phone professionally handle queries and deliver messages promptly
- Assist with maintaining noticeboards with accurate and up-to-date information and guidance
- Build strong relationships with learners and their families, reporting any issues which may impact learning progress to the correct colleague

**Administration**
- Assist in ensuring learner enrolments and ILRs are accurately complete
- Undertake general administrative duties.
- Manage all ordering of stationery and other resources required to ensure the smooth operation of the centre.
- Follow TCHC general housekeeping procedures
- Maintain centre calendar and notify colleagues of important events
- Undertake any ad hoc tasks as required and be flexible in covering work of team members as and when necessary.

**Monitoring and Continual Improvement**
- Undertake regular CPD and record it using company documents.
- Undertake qualifications where suitable as part of your own learning and development.
- Take proactive approaches to ensure Safeguarding and Pr