Resettlement Officer

**Rate**:£20.00 per hour (umbrella)
**Term**: 12 months
**Hours per week**: 37
To offer a wraparound support service for Ukrainian guests and host families in East Devon and to support refugees resettling into the area by assisting them to find suitable accommodation and helping with their integration into the community.
Core accountabilities:
1. Provide wraparound support for refugees resettling into the district, either through government schemes or via the homelessness route.
3. Offer a wraparound support service for Ukrainian guests and host families in the district by visiting guests and families at home, making contact with them over the telephone and through digital platforms.
4. Facilitate a re-matching service for guests who wish or need to relocate to another hosting arrangement either within the district or another location within the United Kingdom.
5. Liaise with Ukrainian guests, hosts and families, other project workers, the Housing Options team, the Private Sector Housing team and the Payments Team.
6. Assist with the transition of guests into the private rented sector making use of the private rented sector scheme.
7. Organise and attend wraparound support events laid on for guests and/or hosts as is required.
8. Make sure that Resettlement Team offers a customer focused service using systems thinking principles.
9. Support the Council’s approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.
10. Take personal responsibility for the relevant aspects of the Council’s Health and Safety Policy.
11. Ensure awareness and compliance with the Council’s policies, Code of Conduct and Constitution.
12. Evaluate and assist in managing risk within the service.

**Education/training**
- Good level of education with at least a GCSE (or equivalent) in Maths and English

**Knowledge**
- An understanding of current issues in local government
- Awareness of the local housing market and housing providers
- Knowledge of local statutory and voluntary agencies
- Good understanding of benefits, NHS, education, employment, housing (or willing to undertake training to get to the required standard)

**Skills and abilities**
- Accuracy and attention to detail, particularly when working to tight deadlines and managing conflicting priorities
- Ability to work under pressure
- Excellent organisational skills and strong administrative skills
- Ability to work on own initiative and as part of a team
- Ability to be proactive in delivering team support
- Ability to write clear and concise reports and letters
- Excellent communication skills, including listening, oral and written
- Competency with ICT packages including Microsoft Office
- Analytical, negotiating and mediation skills
- Good customer service skills
- Resilience and ability to deal with intense challenging situations
- Ability to be diplomatic, tactful, friendly and empathetic to customers and colleagues
- Ability to interpret information via the telephone and enter information direct into the computer
- Ability to build good strong working relationships with colleagues and customers
- Ability to handle difficult situations involving angry or aggressive callers or visitors
- Ability to prioritise own workload
- Ability to research, investigate and analyse information

**Successful experience in**
- One or more area of the job description.
- Evidence of practical experience in a front facing customer service role
- Previous experience working in a supportive role

**Special requirements & employee screening checks required for successful applicant**
- A valid driving licence and own car are essential (reasonable adjustments may be possible according to the Equality Act)
- Right to work in the UK
- Check of qualifications essential to the Job
- References
- Enhanced DBS Disclosure

**Job Types**: Full-time, Temporary
Contract length: 12 months

Pay: £20.00 per hour

Expected hours: 37 per week

Application question(s):

- Do you have a good level of education with at least a GCSE (or equivalent) in Maths and English?
- Do you have an understanding of current issues in local government?

**Experience**:

- Local Government: 3 years (required)

Licence/Certification:

- Driving licence (required)

Work Location: In person