Customer Service Specialist

5 days ago

Petersfield, United Kingdom SMI INT Group Ltd Full time

Are you a dynamic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want you to be a part of our ever-growing Customer Experience team.

This is a full-time, permanent opportunity based at our modern Petersfield head office.

**What will I be doing?**

As a Customer Service Specialist you will play a pivotal role in ensuring our public sector customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:

- Updating customers on outstanding orders
- Liaising with other departments, including distribution, to ensure orders are correctly processed
- Managing your own customer accounts and attending internal service meetings

**What do I need?**

To become a Customer Service Specialist with SMI you will need:

- A minimum of 1 year of customer service experience
- Strong administration skills
- Excellent communication skills
- A personable, professional outlook

**Why join SMI?**

SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.

By joining SMI, you will receive:

- A salary of £26,000 - £27,000
- Entry into our Growth by Sharing bonus scheme following probation
- 25 days annual leave plus bank holidays, increasing after 3 years of service
- Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
- Hybrid working in line with Company policy
- Friday 4pm finish

**How do I apply?**
- SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Petersfield

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