Enhanced Senior

**OVERALL OBJECTIVES**:

- Provide physical and emotional support and care for the residents, maintaining high standards of care and supervision of daily routines.
- Assist in providing a stable and caring environment that underpins the residents' emotional and psychological well-being.
- Help residents to continue the expression of their culture, faith, and values, and ensure they are supported in this.
- Develop a good working relationship with managers and be involved in staff training and development.
- Take charge of a shift in the absence of the Unit Manager.
- Provide leadership and supervision to a team of Senior Care Assistants and Care Assistants, ensuring support teams have the necessary skills and competencies, and provide a developmental focus for practice.
- Establish and maintain effective communication channels to facilitate new referrals and joint working.

**About The Role**

**KEY RESPONSIBILITIES & DUTIES**:
**Service Delivery**:

- Ensure all services are delivered in line with our core values and Policies and Procedures.
- Ensure services meet and exceed standards set by regulatory bodies.
- Liaise with external professionals, individuals, and families to regularly review and develop plans that continue to meet the needs of the people supported.
- Implement effective referral protocols to enable speedy and positive responses to new demands.
- Ensure good practice within services.
- Ensure appropriate person-centred support arrangements are in place for each individual supported and reviewed as per policy.
- Actively promote and support inclusion, ensuring individuals participate in community and work opportunities according to their interests and wishes.
- Provide coaching and mentoring to staff.
- Ensure health and safety requirements are met within services and comply with Health & Safety Legislation.
- Generate monthly MAR charts as per the instructions of the GP and medication regime.

**Management of Teams and Individuals**:

- Contribute to the recruitment, appointment, and induction of staff through effective use of our Safer Recruitment Policy.
- Manage and support staff in line with our Policies and Procedures, including supervision.
- Promote and support effective team working through good communication and regular team meetings.
- Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.

**Communication**:

- Develop and maintain effective communication systems within the team.
- Ensure regular planning and reviews are carried out for all individuals supported.
- Promote the organisation in a positive manner.

**Additional Duties**:

- Work flexibly to meet the needs of the service, carrying out shifts if necessary.
- Participate in the MDT (Multidisciplinary Team) Meetings.
- Deputise for the Unit Manager as required.
- Undertake additional activities such as attending meetings and involvement in project groups to further individual and organisational development.
- Continuously improve accreditation, QMS (Quality Management System), and Audit files.

**ADDITIONAL INFORMATION**:

- The post holder will be expected to work when required to cover for sickness and holidays.
- You will be required to work unsocial hours, weekends, and Bank Holidays as necessary to meet the needs of the service.
- The service operates 24 hours per day, seven days per week, and flexibility is essential to meet the needs of the service.
- This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the service and organisation, in consultation with the post holder.

Shifts: A mix of night and day shifts

Essential - Working with people who are living with Dementia.

**Level of DBS disclosure required**: Enhanced

**Required Criteria**
- Experience working with people who live with Dementia

**Skills Needed**

**About The Company**

**Passionate about making a difference**:
Here at Westward Care, we all share the same ambition - to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.

**Company Culture**

**Quality**. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.

**Respect.** We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.

**Integrity.** We take pride in our openness and honesty, keeping the promises we make to our residents and to each other - building confidence and trust.

**Service**. Customer Service defines everything about our approach to care