Aftercare Coordinator

**Aftercare Coordinator (Defects)**

**Covent Garden**

**£36,000 - £37,500 depending on experience**

**Monday to Friday - 9am - 5.30pm**

We are seeking a dedicated and experienced Aftercare Coordinator with a housing background to join our dynamic team. As an Aftercare Coordinator, you will play a pivotal role in ensuring exceptional aftercare services for our valued customers consistent with Sage values.

**This role is hybrid working from our Covent Garden office**:
**Key duties**:

- Be the first point of contact to deal with customer queries in a professional and timely manner
- Manage the defects systems to ensure issues are correctly recorded and maintained.
- Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA)
- Undertake general administrative duties relevant to the Aftercare team
- Process reports following internal home visits, entering the information onto the Clixifix / CRM system
- Issue task instructions to Employers Agents, Developers and / or Subcontractors with relevant priority settings
- Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
- Good understanding of product on new developments
- Provide management information to senior management team
- Escalate any issues or risks to the appropriate person
- Be familiar with, and hold a good understanding of required policies and procedures

**Your Benefits**

We offer a wide range of benefits in return for your dedication and passion. They include:

- Competitive salary and bonus
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home

**What we’re looking for**:

- Proven experience in a customer facing role within the housing industry
- Proficient in using customer relationship management (CRM) software and other relevant IT tools
- Excellent written and verbal communication skills - engaging with customers, suppliers and partners
- Pro-active approach with the ability to work independently and as part of a team
- Good understanding of construction methods and terminology
- Commercial awareness
- Exceptional problem solving abilities and the capacity to handle challenging situations with professionalism and empathy
- Resilient personality and ability to maintain a professional image
- Ability to organise and prioritise effectively

**Get the career you want**

At Sage Homes, we want you to have the best career you can. You’ll be supported and guided at every stage as well as having access to exciting learning and development opportunities as you grow.

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. Sage Homes is a fast-paced and supportive environment where ambitious and proactive individuals thrive

IND

**Salary**: £36,000.00-£37,500.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person