Housekeeper

**Job Ref**:MAI2514

**Branch**:Maison Estelle

**Location**:Maison Estelle - London

**Salary/Benefits**:Competitive salary and benefits, inclusion in tronc scheme

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:48 hours per week

**Posted date**:23/09/2024

**Closing date**:25/10/2024

Maison Estelle is a private club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Work in an environment where you can bring your whole self to work, where you’re empowered to be the very best you can be. Our values are at the core of everything we do and every decision we make. We have four pillars (HOST): humble, own it, spirited and togetherness. These pillars influence every experience that we deliver, both for our members and with each other.

Our Public Area Housekeeper will clean and maintain all items and surfaces in designated areas, ensuring our members club’ standards of cleanliness.

**BENEFITS**
- WSET qualifications
- 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
- Inclusion in the Tronc scheme.
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
- Goes without saying, but we will feed you during your shift.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.

**WHAT YOU WILL DO**

The key responsibilities for this role will include but are not limited to:

- Ensuring all member toilets are clean and smelling fresh and lavatories facilities to be fully stocked with towels, toilet paper and toiletries.
- Ensuring that towel baskets are emptied regularly, all floor mats are clean and bins are empty.
- Performing a variety of cleaning duties such as sweeping, mopping, dusting, vacuuming, and, and polishing.
- Carrying out regular spot checks of the public areas in order to maintain high standards throughout the club.
- Dusting and wiping walls, doors, and tabletops, walls keeping mark free, all doors to be cleaned as necessary.
- Following and completing a cleaning daily check list.
- Acting upon member requests and special requirements where necessary.
- Reporting any maintenance issues to the Head Housekeeper and Chief Engineer.
- Passing on all information relevant to the cleaning of our members club areas to the Head Housekeeper e.g. maintenance issues, special requirements and requests etc.
- Suggesting changes or improvements increasing accuracy, efficiency, cost reductions and to improving member’s experience.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with culinary and food and beverage operational teams.

**WHO WE ARE LOOKING FOR**
- At least 1 year proven experience in a Housekeeper role within a luxury / lifestyle hospitality business.
- Excellent time-management skills; comfortable prioritising what is important during busy periods.
- Obsessive about attention to detail.
- Excellent communication skills and comfortable talking to colleagues, senior management, and coming front of house to talk to members.
- A genuine passion for hospitality and hosting.