Resident Services Associate

16 hours ago

Glasgow, United Kingdom Dandara Living Full time

**Step Into a Career That Makes an Impact at Dandara Living**:
Looking to take your career to the next level? At **Dandara Living**, we offer the perfect platform to grow, thrive, and make a real impact. Join a team that’s passionate about innovation and transforming the way people experience city living. Here, you’ll connect with industry experts, expand your skills, and be part of something truly exciting—all while shaping vibrant communities in some of the UK’s most sought-after locations.

**About the Role**:
Join us at **Granary Quay**, our newest and most exciting development, set in the heart of a thriving waterfront community. This stunning destination boasts nearly 350 modern apartments, first-class amenities, and unbeatable transport links, redefining contemporary city living.

With an **impressive**HomeViews rating** and a reputation for outstanding quality and resident satisfaction, Granary Quay offers the perfect setting for you to make a meaningful impact. As part of our innovative team, you’ll play a key role in shaping the resident experience at one of our most dynamic locations.

Learn more about **Granary Quay at Dandara Living**.

**Your Work Pattern**:
**Weekday shifts**:

- 7:30am - 4:30pm
- 10:30am - 7:30pm

**Weekend shifts**:

- 8:00am - 5:00pm
- 9:00am - 6:00pm
- This is a maternity cover role due to end in February 2026_

**What You’ll Be Doing**:

- Create an outstanding resident experience by managing guest enquiries, post, and parcels
- Handle applicant paperwork (Right to Rent, KYC) ahead of move-ins
- Oversee resident amenities, ensuring bookings and spaces are well-maintained
- Conduct smooth move-in/out processes, including inventories and meter readings
- Log maintenance issues and manage keys
- Keep communal spaces tidy and welcoming
- Manage parking, noise complaints, and site-wide communications
- Support resident events, open days, and security walks
- Provide shift cover when required

**What You’ll Bring**:

- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- A strong understanding of on-site Health & Safety requirements
- ARLA, IRPM, or COSHH qualifications _(a plus, but training provided)_

**What We Offer**:
At **Dandara Living**, we don’t just build homes—we create thriving communities. As one of the UK’s leading Build-to-Rent developers, we bring innovation, expertise, and award-winning developments to the market. Our in-house experience spans everything from land acquisition to property management, making us a powerhouse in the sector.

**Your Benefits Package Includes**:

- £11,273 per annum
- 25 days holiday + option to buy 5 more
- Up to 5% pension scheme (employer matched)
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP) & 24-hour Digital Doctor
- Health Assured Wisdom App for wellness support
- Competitive parental leave
- Exclusive discounts on shops, restaurants, gyms, and more

**Important Note**:

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