Team Leader
2 days ago
**Team Leader - Technical Support**
**Glasgow City Centre**
**Monday to Friday**
We are recruiting for an experienced Team Leader to join a leading provider within communications leading their Customer Support Technicians.
**What you’ll be involved in**:
- Understand your team member’s performance on a monthly basis and you will ensure that feedback is given through regular 121 and review meetings
- Ensure that your team members take ownership of their development and professional growth. Your coaching skills will be invaluable in making this a success.
- Leading the team effectively to make sure the demands are managed within the team and workload is achievable
- Ensure that suppliers and other 3rd parties (externally and internally) are operating effectively to ensure we, and our customers, receive valuable service
- Support escalations and incidents in your area to ensure we protect our brand and mitigate the impact of service deterioration to our partners.
- Work with the specialists to make sure that your team members are embedded into the product release and maintenance cycles through value and other streams in our organisations.
**What skills do you need to make an impact in this role**:
- Experience in leading customer service/ technical support teams
- Able to manage, coach and develop a team
- A strong motivator - able to drive performance in the team in a collaborative way
- Work under pressure and to deadlines - be positive in the face of challenge
- Clear communication
- Able to work as part of a team - this is a key part of our business and we collaborate and support each other across our teams
**Benefits**:
- 25 days leave, with option to buy / sell holiday days, plus English public holidays.
- Company bonus - potential to earn a bonus based on personal and company performance.
- Pension scheme
- Life assurance
- Income protection
- Childcare vouchers and paid paternity leave.
- Enhanced maternity / adoption payment and return to work bonus.
- Numerous online discounts
- Eye care vouchers
- Ride2Work scheme
- Paid time off for volunteering initiatives.
**Job Types**: Full-time, Permanent
Pay: Up to £30,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Work Location: In person
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