Trainee Train Conductor

**SALARY: OTE £35,000 - £37,000.**

Basic salary of **£23,417** until successful completion of training (for approximately 3 months); rising to **£31,665** per annum on completion of training. Plus commission, overtime and the Northern benefits package.

**ROLE TYPE**: On Site

**HOURS**:Rolling 35 per week. Shift pattern includes evenings, nights, and weekends (for example: 03:00- 10:30, 07:00 - 16:30, 15:30 - 12:30, 18:00 - 02:30).

**Is helping people and ensuring smooth travel ‘Your Thing’? Join Northern as a Trainee Train Conductor and be a vital part of delivering an outstanding service to our passengers.**

**About the Role**:
As a Trainee Train Conductor, you’ll interact with a diverse range of passengers making a positive impact on their journey. You'll collaborate with Train Drivers, Control Functions and support colleagues, as you operate the train doors, assist customers with their travel needs, prioritise their safety and ensure their comfort throughout the journey. You will be expected to learn and retain high volumes of detailed information relating to safety standards, which will be regularly assessed to ensure you can play an integral role in ensuring a safe and memorable rail experience for customers.

**Key Responsibilities**:
As a Train Conductor, every day is unique, as the people you meet and the challenges you face will constantly differ. Your main responsibilities will include:

- _Train Operations:_ Coordinating with Train Drivers and Operational Teams to ensure the smooth running of the train. You'll stick to schedules, keep an eye on signalling systems, and stay in touch with Control to keep the train on track.
- _Customer Assistance:_ Helping customer on an off the trains, checking tickets, providing travel information, and ensure a comfortable and safe trip. You’ll answer customer inquiries, aid vulnerable customers, deescalate conflict situations and maintain a friendly and welcoming atmosphere on board.
- _Safety, Security & Compliance:_ Enforcing safety regulations, adhering to safety critical door procedures, conducting safety inspections, and responding to emergencies or incidents. You will act as leaders in evacuations or other critical situations. You’ll be fully trained and regularly assessed on all safety critical competencies to ensure compliance.
- _Fare Collection:_ Collect fares, validate tickets, and ensure proper payment from customers. You’ll also monitor for ticket irregularities and address instances of fare evasion or unauthorised travel.
- _Communication and Coordination:_ Providing updates on delays or disruptions and relaying important information to customers.
- _Reporting:_ Maintaining accurate records of customer counts, ticket sales and other relevant information, as well as creating detailed and comprehensive reports on incidents, faults and delays.
- _Customer Service:_ Delivering exceptional customer service; interacting with customers in an empathetic, courteous and professional manner, addressing complaints or concerns, and creating a positive and enjoyable travel experience.
- _Technology Utilisation: _Utilising provided technology including mobile phones, tablets and body worn cameras.
- _Knowledge Retention: _Learn and retain high volumes of detailed information relating to safety standards, methods of work and route risks and develop your own knowledge in line with company standards.

**Requirements**:

- Currently live within a 45-minute car journey from the station you work from.
- Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
- Not have defective colour vision.
- Commit to working early, late and weekend shifts - without relying on public transport (for example: 03:00 - 10:30, 07:00 - 16:30, 15:30 - 12:30, 18:00 - 02:30).

**Required Skills**:
Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
- You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
- Self-disciplined, with the ability to work independently using your own initiative.
- Able to work to and enforce strict industry standard rules and regulations.
- Punctual with excellent time management skills, ensuring your train departs as scheduled.
- Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
- Good problem-solving skills.
- Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
- Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
- Able to learn and retain high volumes of detailed safety information which will be regularly assessed to ensure knowledge is maintained at the highest level.

**Important Information - PLEASE READ**:

- The _recruitment process for this role is expected to take approximately five mon