Courier Customer Service Advisor

2 weeks ago


Heathrow, United Kingdom First Choice Staff Full time

Our client an Express Courier company handling International Courier shipments worldwide are seeking Courier Customer Service Advisors x3
**Job Description**:
Duties
A customer service role in a busy office where service excellence is key to the business
- Produce daily exception reports
- Establish and manage day to day relationship with customers
- Build rapport with other stations and 3rd party agents
- Be able to manage buddy accounts when other colleagues are away

**Skills**:

- Very strong understanding of English Language (Including communication and written skills)
- Ability to work within a team, with a proactive attitude
- Deal with situations where the customers’ expectations have not been met and achieving a positive outcome that gives the customer with a positive impression of the Company
- Have the ability to organise time effectively and stay on top of all queries

**Requirements**:

- DBS Certificate (formerly known as Disclosure Scotland Certificate)
- A complete and up to date 5-year work history for security checks

Beneficial
- Industry knowledge is essential
- Experience of working in a customer service environment
- Looking for a self-motivated person with attention to detail

Tasks
- Use of in-house system
- Daily update of service level reports for customers
- Other Ad-hoc duties, such as dealing with damaged shipments
- Checking the delivery status of shipments using in House Systems
- Use of Microsoft Office - Word, Excel and Outlook

Hours of work
Monday to Friday. A total of 37.5 hours 09.00 to 17.30 but may be required to be flexible during busy times of the year with prior notice.

Salary
£20,000 to £22,500 based on experience



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