Dynamics (365) CRM Analyst, London / Nottingham

2 weeks ago

London, United Kingdom eTech Partners Full time

**Dynamics (365) CRM Analyst, London / Nottingham (Remote)**

This is a really exciting opportunity for a Dynamics CRM Analyst to work within the technology team of a forward-thinking organisation who can offer extremely flexible working.

**This role is based in either London / Nottingham with 80% Working from home.**

The Dynamics CRM Analyst will be working on an in-house CRM system and be able to administer MS Dynamics 365 as well as provide support to users.

**Responsibilities.**
- Work with senior stakeholders to ensure that the utilisation and integrity of CRM system is optimal.
- Producing training documentation and videos.
- Take ownership for ensuring that training on the CRM system is appropriate and consistent with new and existing staff
- Manage change requests and be able to make specific mínimal DB changes.
- Manage testing and subsequent upgrades of the CRM.
- Manage integration with other Microsoft products and third-party sites and services.
- Participate in informal and formal reviews of the system and data.
- Document and manage all user licenses and access permissions.
- Produce a detailed Dynamics CRM Roadmap including integration with third party solutions

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