Administrative Officers

**Details**:
**Reference number**:

- 274713**Salary**:

- £22,400 - £22,400**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HO - Public Safety Group - Single Competent Authority**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Compressed Hours**Number of jobs available**:

- 11Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Drumkeen House, Belfast or 23 Stephenson St, Birmingham or General Buildings, Cardiff or Festival Court Glasgow or Waterside Court, Leeds or Link House Newcastle Upon TyneAbout the job

**Job summary**:
This is an exciting time to join the Single Competent Authority; you will be playing a pivotal part within teams and will help us deliver critical, high-impact work for some of the most vulnerable people in our society. In doing so you will have the opportunity to feed into how we build a new future, and embed the Home Office values - Respectful, Collaborative, Courageous and Compassionate.

The National Referral Mechanism (NRM) is a framework for identifying and referring potential victims of modern slavery and ensuring they receive the appropriate support. Modern slavery is a complex crime and may involve multiple forms of exploitation. It encompasses human trafficking, slavery, servitude, and forced or compulsory labour.
- Deciding whether or not an individual is a victim of modern slavery (a positive decision can open the door to support provision, which is designed to lift the individual from their situation of exploitation and/or assist with their recovery)
- Deciding on the type of support required for each individual, in accordance with their recovery needs.
- Providing that support, through the Modern Slavery Victim Care Contract (MSVCC).

**Job description**:
As a SCA Administrative Officer (AO), you will join a highly driven and productive operational Unit, motivated by a determination to deliver high quality and timely decisions for potential victims of modern slavery.

The SCA is committed to retaining its supportive, expansive and high-performing culture. We are excited to welcome new colleagues, who will benefit from a high level of managerial support and oversight, training, development opportunities and well-being support. We look forward to bringing in more exceptional and talented staff members, to help us deliver more, and faster, high-quality decisions for victims.

**Person specification**:
Our AOs support a number of critical functions right across the SCA’s business.

After receiving detailed training, and benefiting from continued close support by experienced members of the team, your role will be to join one of our teams within the SCA to support core activity; this ranges from case progression and processing work, through to customer service, safeguarding and cross-Unit governance/management activities.

We are an equal opportunity employer and value diversity and inclusion. We are committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

**Responsibilities**:
You may be expected to perform the following key tasks:

- Support critical assurance functions for the Unit, such as safeguarding activity for cases with particular concerns or vulnerabilities for consideration, information disclosure, supporting system-wide operational governance structures, detailed data analysis and presentation for a variety of audiences, drafting and managing correspondence/PQs/FOIs.
- Support Customer Liaison and Business Support activity, triaging communications from stakeholders across inboxes and duty phone lines, assessing and prioritising next steps, managing referrals to the NRM, ensuring necessary databases and tracking systems are kept up-to-date and complete, providing responses and updates to interested parties in a professional and timely manner, capturing data, analysing trends and driving process improvements.
- Support Case Preparation activity, ensuring that NRM cases are managed and progressed rapidly from referral through to each relevant decision-point, working with key partners involved in modern slavery cases to gather the necessary materials for a decision to be made, keeping relevant parties informed, driving creative and innovative improvements to processes, and ensuring the crucially high-quality management of information across the system.

Essential Criteria:

- The ability to understand, assess and make decisions based on complex pieces of information from different sources.
- Strong verbal and written communication skills, and an attention to detail.
- Proactive, self-starting and a highly organised approach to managing own workload, balancing competing priorities to deliver high-quality and timely outputs.
- Flexibility and willingness to take on new and varied areas of work as required according to business needs.

Desirable Criteria:

- Previ