Guest Experience Team Member

2 weeks ago

Fleetwood, United Kingdom Haven Full time

Join our team at Cala Gran packed full of fun and a friendly feel with easy access to Blackpool.

Fleetwood Road, Fleetwood, Lancashire FY7 8JY GBR
**Job Details**:** Position**:Guest Experience Team Member
**Type**: Full-Time / Part-Time / Seasonal
**Pay Rates**:Up to £11.44 per hour depending on age

**Join our One Great Team here at Haven as a Guest Experience Team Member**, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

**Key Responsibilities**
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

**Requirements**:

- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.

**What We Offer**
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more

**How to Apply

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