Fleet Operator

2 weeks ago

Windsor, United Kingdom SAFO UK LTD Full time

JOB TITLE Fleet Administrator

SECTION/DEPARTMENT Fleet Administration Team

REPORTS TO New Business Development Manager

NUMBER OF REPORTS 0

LOCATION Windsor

**JOB PURPOSE**

The main purpose of this role is to combine excellent Customer Service skills with strong administrative support for the Fleet Administration team. This involves providing an efficient service for all our customers and drivers. In addition, solution orientated skills and providing a proactive approach to both internal and external customer queries is required to exceed the departments SLA’s.

**PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES/ PERFORMANCE INDICATORSKNOWLEDGE & SKILLS/EXPERIENCE/COMPETENCIES/PERSON SPECIFICATION**

**Primary Responsibilities - forming administration backup for the following functions and processes**:

- Monthly RFL/MOT renewal schedule and related queries.
- Cherished plate administration.
- Ancillary RFL functions such as duplicates and fines.
- Vehicle re-registrations and other DVLA related items.
- Management of MOT process.
- Management of customer queries
- Provide strong Customer Service skills.
- Daily and Weekly report production.
- Collection and delivery of outgoing post.
- General filing and administrative duties.
- Ad Hoc duties required for the role.
**Accountabilities/Performance indicators**:
Fleet Administrator will be accountable for the processes listed above in accordance with Fleet Admin’s internal SLAs and procedures. This is in addition to SAFO Group procedures and policies. Knowledge/Skills/Experience:

- Proven experience and success in an administrative role for a minimum of 1 year.
- Customer Service experience essential.
- Accurate data input/filing skills.
- Fast and accurate keyboard skills.
- Intermediate PC skills, benefiting from experience in:

- Word
- Excel
- Any in-house system

**Competencies/Person specification**:

- Strong Team commitment/philosophy
- Fanatical attention to detail
- Excellent telephone manner.
- Self-Starter with ability to problem solve, even when undirected.
- Ability to work to deadlines under pressurised conditions.

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Additional pay:

- Yearly bonus
Schedule:

- 8 hour shift

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