Team Leader

**Join Our Passionate Team as a Coffee House Enthusiast**

**About the Opportunity**:

- Role: Team Leader
- Salary: Enjoy a competitive rate of pay, up to £12.51 per hour
- Contract: Permanent, offering a minimum of 30 hours per week

**About Us**:
Calling all coffee lovers At The Coffee House, nestled in the heart of Burnley, we're not just brewing coffee - we're crafting experiences. Join our dynamic team as we redefine the way people eat, drink and relax. Since 2011, we've been on a mission to infuse every cup with passion, personality, and pure joy. With locations across the North West of England and North Staffordshire, we're not just a coffee shop, we're a community hub.

**Core Brand Values**:

- Guest Experience: We go the extra mile for our guests, making everyone feel right at home. Whether you're catching up with friends, working remotely, or simply unwinding, our friendly and genuine approach sets us apart.
- Passion for Coffee: Our coffee is the heart of our business, roasted to perfection in our very own roastery and brewed daily by our skilled baristas.
- Bakehouse: Our expert bakers craft top-notch bread and confections, ensuring every bite is as delightful as our coffee.
- Cookhouse: Handcrafted daily in our state-of-the-art kitchen, our products use locally sourced ingredients to guarantee the best quality.

**About You**:
Are you ready to bring your energy and enthusiasm to our team? Whether you're a seasoned barista or a coffee connoisseur in the making, we want you As a Coffee House Team Leader, you’ll be essential to our store’s success. Acting as the cornerstone of our business, you’ll support the Store Manager in ensuring seamless operations and an exceptional guest experience, all whilst helping our team achieve their full potential.

**What You Will Bring**:
**Leadership and Management**
- Inspire and invigorate our team, transforming them into coffee connoisseurs and service champions.
- Guide the dynamic rhythm of our bustling coffee haven, orchestrating shifts with finesse and style.
- Foster a vibrant work environment where teamwork is paramount.

**Guest Experience**
- Create memorable and personalised experiences for our guests, making each visit a special chapter in their coffee journey.
- Address guest questions and resolve issues with professionalism and a friendly approach, leaving a long lasting impression every time.

**Quality Control**
- Maintain our standards of excellence, ensuring each brew meets the mark of perfection.
- Keep our equipment in optimal condition, ensuring every cup is as perfect as the last.
- Enforce all health and safety protocols, nurturing an environment where guests and team thrive.

**Product Expert**
- Develop an in-depth understanding of our offerings to confidently advise and assist guests.
- Craft great coffee that hits that sweet spot every time - don’t forget about our teas, coolers, seasonal ranges and more.

**Team Player**
- Hold responsibility for opening and closing the store and other duties as needed.
- Most importantly, have fun—this is your time to learn, develop, and meet great people.

**Our Hiring Process**:

- Stand out from the crowd? You'll hear from us for a friendly chat about your skills and experience.
- Leading Contender? You’ll be invited to join us for an immersive on-the-job experience, where you can showcase your personality and get to know our team.

Warm Regards,

The Coffee House Team

**Job Types**: Full-time, Permanent

Pay: Up to £12.51 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person