Hotel Receptionist

3 days ago

Boat of Garten, United Kingdom The Boat Country Inn Full time

Job Title:Full-Time Receptionist

Location: The Boat Country Inn, Pitlochry

, Live-out

About The Boat Country Inn:
Situated in the charming village of Boat of Garten, The Boat Country Inn is a long-standing and esteemed destination for hospitality. With a storied past and a dedication to delivering exceptional guest experiences, The Boat Country Inn caters to both leisure and corporate travelers. Our commitment lies in offering personalised attention and crafting unforgettable stays for our guests.

**Job Description**:
As a Full-Time Receptionist at The Boat Country Inn, you will play a vital role in fostering a warm and inviting ambiance for our guests. Your main duties will involve:
1. Guest Services:

- Extend a warm welcome to arriving guests and ensure a seamless check-in experience.
- Offer information about the inn's amenities, local attractions, and available services.
- Address guest inquiries, requests, and issues promptly and courteously.

2. Check-in and Check-out:

- Manage the check-in and check-out processes efficiently, paying attention to detail.
- Handle reservations, ensuring accuracy in guest details and room assignments.
- Coordinate with housekeeping to manage room availability and ensure guest satisfaction.

3. Telephone and Front Desk Operations:

- Answer incoming calls and direct them to the appropriate department or individual.
- Provide assistance and information to callers as needed.
- Manage mail and messages for both guests and staff members.

4. Reservations:

- Oversee room reservations and cancellations.
- Collaborate with the sales and revenue team to optimise room occupancy.
- Stay updated on room availability, rates, and promotional offers.

5. Problem Resolution:

- Address and resolve guest concerns and issues promptly and professionally.
- Work closely with other departments to ensure guest satisfaction and resolution.

6. Administrative Tasks:

- Maintain accurate and current guest records.
- Handle card transactions accurately and securely.
- Assist with various administrative duties as required.

Qualifications and Skills:
1. Previous experience in a receptionist or customer service role preferred.

2. Excellent communication and interpersonal skills.

3. Strong organizational and multitasking abilities.

5. Ability to thrive in a fast-paced and dynamic environment.

6. Positive attitude and a dedication to providing exceptional customer service.

**Job Types**: Full-time, Zero hours contract

**Salary**: From £12.00 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Supplemental pay types:

- Tips

Ability to Commute:

- Desher Road, PH24 3BH (required)

Work Location: In person

Reference ID: Boat Hotel Receptionist

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